Skip to Content

Customer Comments

Over the last 35 years, Redwood Security has received thousands of compliments regarding our installation designs, service, office personnel, installers and equipment. These compliments are the result of Redwood's one and only goal to make each and every customer completely satisfied for as long as they are a customer of Redwood Security. This is a sampling of comments received by Redwood Security Systems, Inc.

All were handwritten by the customer and are on file. No incentives were offered for favorable comments.


Mrs. S. W. -Belvedere

"Very satisfied."

Mrs. J. M. -San Anselmo

"Sales rep was tops-so nice and informative.  the installer left things cleaner than he found them.  Very efficient.  We've recommended you to our neighbors."

Mrs. S. O. -Tiburon

"The technician is a very personable and polite representative.  I am very pleased with his service and the time he took to educate me about the system."

Mr. V. S. -Mill Valley

"Excellent installer-polite, on time and cleaned up."

Mrs. J. G. -San Rafael

"Very satisfied."

Mrs. J. S. -Mill Valley

"A corporation committed to being green.  We support like-minded firms so we switched to Redwood Security."

Mr. S. A. -Tiburon

"The full team is excellent."

Mr. & Mrs. M. -Sausalito

"Very nice and professional."

Mrs. M. P. -San Francisco

"Very professional services-excellent responsiveness.  Many thanks."

Mr. N. G. -San Rafael

"You've been great and I appreciate the extra assistance you have given us."

Mr. P. M. -San Rafael

"Incredible follow through.  Excellent service and customer care.  Thank you."

Mr. S. K. -San Rafael

"The entire installation and subsequent service has been excellent.  A pleasure doing business with you."

Mr. R. R. -San Rafael

"Done smoothly and professionally."

Mr. R. -Greenbrae

"Very good service."

Mr. M. Y. -San Francisco

"Your company worked very well with the contractor."

Mr. B. M. -San Rafael

"The technician did a fine job.  The office was easy to work with.  Very satisfied."

Mrs. K. T. -Tiburon

"Thank you for everything, start to finish."

Mrs. I. M. -Mill Valley

"Your service is very good."

Mrs. K. R. -San Rafael

"Thank you for your prompt, courteous service!"

Mr. H. C. -Tiburon

"Excellent service."

Mr. L. K. -Mill Valley

"Couldn't have been better."

Mrs. G. W. -Larkspur

"Thank you for your prompt, courteous service!"

Mrs. M. S. -Mill Valley

"I'm very happy I moved from ______(other alarm company) to you.  Thanks!"

Mr. R. R. -Tiburon

"Very happy with every aspect of Redwood Security.   Would be happy to provide a reference."

Mr. B. H. -Greenbrae

"Great service."

Mrs. D. G. -Novato

"The service manager and installer were great!  Professional and nice."

Mr. M. I. -San Rafael

"The tech was great!"

Mrs. L. S. -Novato

"Very clean!"

Mr. A. I. -Petaluma

"The installer was great.  He went above and beyone to set the system up.  He deserves a raise for just handling our install.  Great guy."

Mr. C. -Novato

"The tech was very professional and a joy to work with."

Mr. M. -San Rafael

"You did a very nice job!"

Mr. M. S. -Novato

"Thank you for making it so easy!" 

Mr. & Mrs. B. -Petaluma

"Phone response and customer contact excellent.  Everyone was very professional and eager to make us happy.   A nice group of people.   Thank you!"

Mrs. C. S. -Novato

"On the day I contacted Redwood Security, I also contacted another company. They still have not called me back.  Everyone at Redwood was very nice and professional.  The installers were great and left everything clean."

Mr. G. M. -San Rafael

"Your installer did an excellent job of working around the obstacles in the house to get the job done."

Mr. & Mrs. G. B. -Tiburon

"Your staff is great!"

Dr. F. -Mill Valley

"Everything is great!"

Mr. T. A. -Mill Valley

"The office and installers were very helpful.  The job was done very well and my home and walls were left clean!"

Mrs. D. H. -San Anselmo

"Love talking to real people, not menu options.  The installer was great.  From the initial meeting to discuss a new system, through the kindness, courtesy and actions of the office staff, follow-up, etc. I am delighted."

Mr. K. H. -Mill Valley

"Excellent all around."

Mr. J. S. -Tiburon

"Excellent as always!"

Mrs. S. A. -Greenbrae

"You guys are great!  Thanks for all your help."

Mrs. E. -Sausalito

"The installer was efficient and polite."

Mrs. M. N. -Kentfield

"Thank you for your professional company."

Mr. D. G. -San Rafael

"Pleasure doing business with you!"

Mr. L. R. -San Rafael

"Very professional service."

Mr. J. B. -Belvedere

"You made the transition into our new house effortless.  Thank you!"

Mr. J. L. -Tiburon

"Very good service.  Thanks!"

Mrs. S. L. -Nicasio

"The sales rep, installer and the office were all pleasant, professional and very nice."

Mr. M. C. -Novato

"Redwood has been a pleasure to deal with.  Very professional, excellent response and follow up.  Very pleased."