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Q. What about adding cameras to my system? Does Redwood provide this service?
A. Yes.

1) The advertising on TV would lead the viewer to believe that when someone entered a door, a picture would automatically show up on the smartphone or computer. They do not work this way. The only way you would be able to see someone actually coming in a door would be if you were already connected to your security system’s camera, and you were looking at your smartphone or computer at that exact time. It is not advisable to leave your smartphone in the camera viewing mode for extended periods of time because it may exceed your monthly allowable data plan and you could be subjected to large additional cell phone charges.
2) There are several seconds of time delay, so when you view someone entering the front door, in reality, that person has already left the room.
3) The advertisement does not show you the camera itself. These cameras are not particularly aesthetic to look at, need to be mounted on a wall or placed on a table or bookshelf and plugged into a nearby 110volt outlet.
4) Notice in the TV advertisement that what the camera is viewing is very limited. Even if using a secure server, care should be taken about what area the camera will be viewing. Privacy issues are a concern in residences (as opposed to public places).
5) The advertisements show the camera in very ideal, well lit conditions. These conditions rarely exist in a typical home. 6) For outside cameras, a 110v outlet with an enclosure that remains waterproof with a 12volt transformer plugged into it, is required. It must be located at the spot where the customer wants the camera. It should also be weather protected under an overhang (eave).
7) Proper lighting is very important and is difficult to achieve for outside cameras. Bright reflective or direct light will blind the camera. Lighting at dusk or darker will provide a very poor image. Exterior motion detector activated lights are recommended at the camera locations.

Note: Before cameras can be added, the system must have a 4G cellular communicator and have the smart phone capability. See the section, “Remote control of alarm system through smartphones”


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